Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the products, services, and Software-as-a-Service (SaaS) platforms provided by Bronn Software ("Bronn Software," "we," "us," or "our"). By engaging our services, purchasing a product, or using any platform we operate, you agree to be bound by these Terms.

1.Definitions

• "Services" means the software development, website development, SaaS, hosting, maintenance, consulting, and related services we provide.
• "Products" means our own software offerings, including the Glow Worm school management platform and the Church Portal.
• "Client" means any individual or organisation that engages us for Services or uses our Products.
• "Deliverables" means the software, designs, code, and materials produced for a Client under an engagement.

2.Engagements & Quotations

• The scope, timeline, and price of each project are set out in a written quotation or proposal, which forms part of these Terms once accepted.
• Work begins once a quotation is accepted and any required deposit is received.
• Changes to an agreed scope ("change requests") may affect the price and timeline and will be quoted separately.

3.Fees & Payment

• Project fees, deposits, milestones, and any recurring subscription or hosting charges are specified in the applicable quotation or subscription plan.
• Invoices are payable by the due date stated. We reserve the right to pause work or suspend access to Services and Products where invoices remain unpaid.
• Recurring SaaS and hosting fees are billed in advance and, unless otherwise stated, are non-refundable.
• All fees are exclusive of VAT unless otherwise stated.

4.Client Responsibilities

• Clients agree to provide accurate information, timely feedback, and any content, access, or approvals reasonably required for us to deliver the Services.
• Clients are responsible for ensuring they have the rights to any materials they supply to us.
• Delays caused by a Client may affect agreed timelines.

5.Intellectual Property

• Upon full payment, ownership of the custom Deliverables produced specifically for a Client transfers to that Client, except as set out below.
• We retain ownership of our pre-existing tools, frameworks, libraries, and any general know-how, and grant the Client a licence to use these as embedded within the Deliverables.
• Our Products (including Glow Worm and the Church Portal) are licensed, not sold. All intellectual property rights in those Products remain with Bronn Software.
• Unless otherwise agreed, we may reference completed work in our portfolio.

6.Software-as-a-Service & Hosting

• SaaS Products and hosted services are provided on a subscription basis for the duration of the active subscription.
• We aim for high availability but do not guarantee uninterrupted, error-free service, and may carry out scheduled maintenance.
• We may engage trusted third-party infrastructure and service providers to deliver our Services.

7.Data Protection & Privacy

• We process personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.
• Personal information is processed only for the purpose of providing the Services and Products.
• Data is protected using appropriate technical and organisational measures, including encryption in transit and at rest.

8.Confidentiality

• Each party agrees to keep confidential any non-public information disclosed by the other in the course of an engagement, and to use it only for the purposes of that engagement.

9.Warranties & Limitation of Liability

• Services and Products are provided "as is" and "as available" without warranties of any kind, whether express or implied, to the maximum extent permitted by law.
• We shall not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, or business, arising from the use of or inability to use our Services or Products.
• To the extent permitted by law, our total liability arising out of any engagement shall not exceed the fees paid by the Client for the Services giving rise to the claim.

10.Termination

• Either party may terminate an engagement in accordance with the terms of the applicable quotation or subscription.
• We may suspend or terminate access immediately for non-payment or for conduct that breaches these Terms or is harmful to others or to our business.
• Fees for work completed and for the current subscription period remain payable on termination.

11.Governing Law

• These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the South African courts.

12.Changes to These Terms

• We may update these Terms from time to time. Continued use of our Services or Products after changes take effect constitutes acceptance of the revised Terms.

13.Contact

For any questions regarding these Terms, please contact us: