You can permanently delete your ClaritateAI account and all data associated with it at any time. Deletion is immediate and cannot be undone. There is one narrow, non-identifying exception, described below.
What gets deleted
- Your account (name, email, sign-in link to Google/Apple)
- All transcripts, text extracted from documents and images, AI summaries, translations, checklists and speaker names stored on our servers
- Your usage history
- Any audio still awaiting transcription (completed recordings' audio was already deleted the moment transcription finished, and videos, PDFs and images are deleted as soon as they have been processed — see our privacy policy)
Recordings saved on your own device are yours and stay on your device — deleting your account does not touch them.
The one thing we keep, briefly
To stop the free tier being farmed by deleting and re-creating accounts, we keep a single anti-abuse record: a one-way hashed identifier and your remaining-minutes counter. It contains no name, no email address, and none of your content, and it cannot be turned back into anything that identifies you.
It is deleted automatically once the billing cycle that was in progress when you deleted your account comes to an end. This is set out in the privacy policy under "How long we keep data".
Option 1 — In the app (under a minute)
- Open ClaritateAI and go to the Settings tab
- Under Account, tap Delete account
- Type DELETE to confirm
Your account and all server-side data are removed immediately. Because you are signed in when you do this, no further identity verification is needed.
Option 2 — By email (if you no longer have the app)
Email admin@bronnsoftware.co.za with the subject line "ClaritateAI account deletion request", from the email address your account is registered under.
To protect you from malicious requests, we verify ownership before deleting anything: we reply with a confirmation message to the registered address, and only action the deletion once you confirm from that same address. A request naming your email but sent by someone else goes nowhere — the confirmation lands in your inbox, not theirs.
Email deletions are completed within 7 days of confirmation, and we'll send you a final notice when it's done.
Questions
Anything unclear, or want a copy of your data before deleting? Email admin@bronnsoftware.co.za — see also the ClaritateAI privacy policy for the full picture of what we store and for how long.